WrenJumpDownload

Refund Policy

Last updated: November 6, 2026

This Refund Policy applies to one‑time purchases to unlock the full features of WrenJump, processed by our merchant of record (MoR).

WrenJump is a macOS-only application sold via our own channels and not available on the App Store. It requires Accessibility permission to monitor global hotkey combinations, supports license deactivation and migration between devices, and requires periodic internet connection for license validation. WrenJump does not collect or upload any user usage information.

1. Free Trial

WrenJump offers a free limited version so you may evaluate the software before buying. We strongly encourage you to test all core features, including global hotkey behavior, license validation and device migration, on your macOS device and confirm you can grant the required Accessibility permission before purchase. Compatibility with future macOS major versions is not guaranteed.

2. Statutory 14‑Day Withdrawal Right

If you are a consumer located in the European Union or United Kingdom, you have a statutory 14‑day withdrawal period starting on the date of purchase.

Important: Once your license key has been activated and the full software features are unlocked, we may decline your refund request, unless the software suffers from a material, unfixable defect that prevents core functionality such as global hotkey detection or license validation. This complies with digital content consumer rules.

3. Refund Evaluation

Refund requests will be reviewed case by case. We may approve refunds when:

  • The software has a critical, reproducible bug that breaks core features including global hotkey detection or license validation and cannot be resolved;
  • You purchased by mistake and have not activated the license.

We generally cannot offer refunds for change of mind after license activation, or for issues caused by macOS system restrictions, security settings, Apple changing accessibility behavior, or network failures preventing license checks.

4. How to Request a Refund

We do not process refunds directly. All refund requests must be submitted through the payment provider used for your purchase.

5. Fraudulent Purchases

We reserve the right to reject refunds for purchases we reasonably identify as fraudulent, abusive, or intended to circumvent the license system.